- Items must be in original condition. (unopened, unused)
- Shipping Fee is custom's charge.
- There is a cancellation fee for refund.
- Any product returns caused by the customer will not be re-shipped.
(incorrect shipping address, unidentifiable recipient, unpaid taxes and duties etc)
- Payment amount and cancellation amount may differ depending on the exchange rate and card fee.
- Any return made without the agreement and confirmation with our customer center will not be acceptable and not-refundable.
- Sending request email to customer center is prerequisite for exchanges or refunds within 7 days since you get the item.
(Customer center : firstname.lastname@example.org )
- Please attach the contents below when sending mail.
(Name/Order number/Item you purchased/Reason with details/Payment method)
- Please take the exchange and return procedures according to the guidance from customer center.