FAQ
LensesㆍProducts
Q. How do I know which lens replacement schedule is right for me?
It depends on how often you plan to wear them. Daily lenses are the most hygienic option — discard after each use. Monthly lenses are more cost-effective for regular wearers and can be reused up to 30 days from opening with proper care. Yearly lenses offer the best value long-term but require consistent daily cleaning and storage. If in doubt, consult your eye care professional.
Q. What's the difference between HEMA, Silicone Hydrogel, and MPC (LIPIDURE) lens materials?
Each material has different strengths:
- HEMA – A soft, moisture-retaining hydrogel widely used in contact lenses. Great for everyday comfort.
- Silicone Hydrogel – Combines breathability (high oxygen permeability) with moisture retention. Less protein buildup due to its non-ionic properties. Ideal for longer wear times.
- MPC (LIPIDURE/Phosphorylcholine) – A biocompatible material inspired by human cell membrane proteins. Extremely soft fit, minimal foreign matter buildup, and excellent for sensitive eyes.
Check the individual product page to see which material each lens uses.
Q. What does "water content" mean, and why does it matter?
Water content is the percentage of moisture a lens holds to maintain its shape and comfort during wear. Generally, a higher water content means more initial moisture, but lenses can dry out faster on low-humidity days. A lower water content (under 50%) is often better if you experience severe dryness, wear lenses for more than 6 hours a day, have frequent eye discharge, or use one pair for over a month. Higher water content may suit first-time wearers or those who only wear lenses occasionally.
Q. I have astigmatism. Can I still wear OLOLA lenses?
Our lenses are non-toric (spherical), so they're not specifically designed for astigmatism. However, we provide a spherical equivalent conversion guide to help you find the closest compatible power. For higher prescriptions or significant astigmatism (CYL values), we strongly recommend consulting your eye care professional before ordering.
Q. What is the graphic diameter (G.DIA) and why does it matter?
The graphic diameter refers to the size of the colored area of the lens. A larger graphic diameter (e.g., 13.5–14.5mm) creates a more dramatic, enlarging "dolly eye" effect, while a smaller one looks more natural. Check each product page for the specific G.DIA. If you prefer a subtle look, choose a smaller graphic diameter closer to your natural iris size.
Q. Will the color look the same on my eyes as in the photos?
The appearance of colored lenses can vary depending on your natural eye color, lighting conditions, and individual iris shape. Darker eyes (dark brown) will show more opaque or tonal lenses best, as lighter colors may not show up as vividly. Lighter eyes have more flexibility with color. We recommend checking customer review photos for a more realistic idea of how each lens looks on different eye tones.
Lens Wearㆍqualityㆍmaterialㆍsafety
Q. How safe are OLOLA colored contacts? (CE,KGMP and ISO & KFDA approved)
Your safety is our top priority. All OLOLA lenses are made in Korea and certified by KFDA, ISO, CE, and KGMP.
We’ve specialized in colored lenses for over 10 years and carefully monitor product quality and customer feedback. Thousands of positive reviews on Instagram, Google, and Facebook prove our commitment to safety and quality.
Our lenses are as safe as clear contacts when used with proper hygiene—like clean hands, regular disinfection, and no overnight wear. Each pair comes in a sealed, sterile saline pack for safe and comfortable use.
Q. Do colored contacts damage my eyesight?
Colored contacts won’t harm your eyes if you use them properly. This means washing your hands before handling lenses, cleaning and disinfecting them daily, storing them correctly, avoiding wearing them too long or overnight, and never sharing lenses with others. Our lenses meet the same safety standards as regular contacts. If you experience any discomfort, please consult an eye doctor.
Q. Are your lenses reusable?
Yes, our lenses can be reused, but the usage period depends on the type of product (daily, monthly, yearly). Please check product description or contact us if unsure!
Q. My lens feels uncomfortable. What should I do?
Remove the lens immediately and check for the following: visible damage or tears, debris on the lens, or incorrect orientation (inside out). Rinse with contact lens solution and reinsert. If discomfort persists — such as redness, blurry vision, or pain — remove both lenses and consult an eye care professional. Do not continue wearing lenses that cause prolonged discomfort.
Q. Is it safe to wear lenses every day?
We recommend not to wear your lenses for more than 6 hours at a time, and it’s best not to wear them every day. Colored contacts are designed mainly for cosmetic purposes and aren’t meant to replace your regular clear lenses.
Q. Can I sleep in my contacts?
Sleeping with regular contact lenses is very harmful to your eye health and increases the risk of infection. Always remove your lenses before sleeping. Unless you have special lenses designed for overnight wear, avoid sleeping with contacts in.
Q. What age is safe to start wearingcolored contacts?
There’s no set age for wearing contact lenses. On average, many eye doctors recommend starting between ages 11 and 13.
Make sure you know how to wear and care for lenses, and always listen to your eye doctor’s advice.
Q. Can I wear prescription glasses overnon-prescription colored contacts?
Yes, wearing prescription glasses over non-prescription colored contacts is safe. It’s a great way to enjoy both vision correction and style. Just be sure to keep your lenses clean and take care of your eye health.
Q. Where are OLOLA lenses made?
All OLOLA lenses are made in Korea. We produce our products in Korea to ensure high quality and safety for our customers.
Q. How do I know if my lens is inside out?
Place the lens on your fingertip and look at it from the side. If the edges flare outward like a bowl that's too flat, it's inside out. If the edges curve gently upward like a perfect bowl or the letter "U," it's the correct way. You can also check — if it feels uncomfortable immediately after inserting, try flipping it.
Shipment
Q. Shipping Costs and Times
Packing Time
Our delivery usually takes 4 to 14 days.
Shipping Rates
- Orders under $69 USD: $19.90 USD
- Orders $70 USD ~ : Free Shipping
🚨 Acuvue/Alcon/CooperVision lens orders are calculated with separate shipping charges.
🚨 Please include your building no., flat no., street, city, and zip code — shipments may be delayed if your address is incomplete.
Q. How will I know when my order has shipped?
You'll receive two emails: the first confirming your order, and the second with your tracking number once your package has been dispatched. Shipping usually takes 4–14 business days. Please allow 1–2 business days for order processing before shipment.
Q. Are the lenses shipped directly from South Korea?
Yes, all orders are processed and shipped from South Korea.
Q. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority. These charges are not included in your order total and are the sole responsibility of the customer. OLOLA has no control over these fees, and they vary by country and order value. We recommend checking your local customs regulations before placing an order.
Q. Which countries do you ship to?
A. We ship to most countries worldwide. However, due to customs regulations, carrier restrictions, or logistical limitations, we are currently unable to ship to the following countries/regions:
Spain, Iran, Cuba, Syria, Sudan, Myanmar (Burma), Central African Republic, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Johnston Island, Kiribati, Nauru, Niue, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, St. Helena, Tokelau, Tuvalu, Wake Island, Yemen.
If your country is not listed above but your order fails at checkout or is flagged during processing, please contact us at olola.official12@gmail.com before placing your order to confirm availability.
Q. I placed an order but it says my country cannot be shipped to. What should I do?
Unfortunately, if your delivery address falls within a restricted region, we are unable to fulfill the order. Please contact us at olola.official12@gmail.com and we'll cancel and fully refund your order as soon as possible. We're sorry for the inconvenience.
Q. My package is being held at customs. What should I do?
Customs clearance is handled entirely by your country's customs authority, and unfortunately we have no ability to intervene or speed up the process. Here's what you can do:
- Check your tracking link — it will usually indicate if the package is held at customs.
- Watch for a notification from your local customs office or postal carrier requesting documents or payment of duties.
- Respond promptly to any customs request, as unclaimed packages may be returned or destroyed.
If your package has been held for an unusually long time (more than 3–4 weeks with no update), please contact us and we'll do our best to assist.
Q. What if I receive a defective or incorrect item?
We're so sorry if this happens! Please do not open or use the product. Take a clear photo of the issue and the LOT number on the packaging, then email us at olola.official12@gmail.com with your order number within 7 days of receiving your package. We'll review it and offer a replacement or resolution. Please do not discard the product, as we'll need the photo evidence to proceed.
Order
Can I cancel my order after it has been placed?
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
What if my delivery address is wrong?
Please double-check your delivery address when entering your order information, as it's important for ensuring successful delivery. If you notice any errors after placing your order, please contact us right away at olola.official12@gmail.com so we can assist with corrections.
Once an order is processed and shipped, we're unable to redirect it to a different address. If the address is incorrect, the package will be returned to us after a failed delivery attempt. We will notify you via email upon its return, and you can then choose to have the package reshipped to the correct address at your expense or request a refund according to our policy.
Q. Can I return or exchange my lenses?
For hygiene and safety reasons, opened or used lenses cannot be returned or exchanged. Unopened items may be eligible for return or exchange within the timeframe stated in our Return Policy. Please contact our support team at olola.official12@gmail.com to request assistance.
Payment
Q. What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available at checkout depending on your region. If you have questions about a specific payment method, feel free to reach out to us.