PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
We accept the following forms of payments.
* Credit Card
- Visa, MasterCard, JCB
- Please understand thet there may be changes in price due to currency exchange rate.
- Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
※ Items that have been confirmed to have been paid until 3 p.m. will be shipped on the same day.(We do not ship on Saturdays, Sundays or national holidays.)
※ There is no guarantee from the carrier about any accidents such as loss that occur during delivery.
※ Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc.
Delivery Rate & Delivery Time
-We are shipped to DHL.
-Purchase over $100 : Free Shipping
-Purchase below $100 : $20 (All over the world)
※ Delivery time may vary depending on the shipment and customs clearance situation.
※ Please take into consideration that some products may take additional time for delivery and processing.
※ Order tracking time is vary depending on the shipping company.
※ It may take more than 24 hours after shipment.
Customs & Duties
※ The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
※ Please be advised that these charges a levied by the destination country and we do not have control over them.
※ More information can be checked by contacting your local Customs office.
※ Olola is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.
Exchange & Refund Policy
※ Items must be in original condition.(unopened, unused)
※ Shipping Fee is customer's charge.
※ There is a cancellation fee for refunds.
※ If you receive a different item or quantity from your order, Initial defect, and damage, please send an e-mail to our customer center.
(It should be sent to the state of the new product capable of resale.)
※ In the case of wrong delivery and product defects, please contact us by email.
※ Please contact the shipping company for the product lost during delivery.
※ Any product returns caused by the customer will not be re-shipped.
(incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc)
How to Exchange & Refund
※ Please proceed with the exchange and return procedure according to the customer center.
1.Sending request email to customer center is prerequisite for exchanges or refunds within 7 days since you get the item.
Customer Center : email@example.com
2.Please attach the contents below when sending mail.
-ITEM YOU PURCHASED
-REASON WITH DETAILS (INCLUDE PHOTOS)
3.Please take the exchange and return procedures according to the guidance from customer center.
※ Any return made without the agreement and confirmation with our customer center will not be acceptable and not-refundable.
Please be careful.
Exchange & Refund Info
※ Products sent by customers will be checked in the warehouse.
If there is no problem with the product, the exchange or refund will be processed within two weeks.
※ Paid by Card
-The card cancellation may vary in date depending on the credit card company's circumstances.
-Even if the credit card payment is paid, the cancellation will be deducted from the next claim.
-Payment amount and cancellation amount may differ depending on the exchange rate and card fee.
-Please contact the card company for more information.
※ About points
- Depending on the member rank, 1% or more will be given as points from the total price of the product (tax included).
- It can be used as [1 point = 1 dollar] when purchasing the product.
- The points accumulated by purchasing the item will expire at the time of order cancellation/refund.
- Points will also be automatically revoked when you leave the shop.
* It can be used for one year after the last order.
* Please note that points will expire after more than one year.
* We will give it to you 14 days after the shipment of the item is completed.
* Please note that it may not be used in combination with other coupons.
※ About Coupons
- One coupon can be used per order, and used coupons cannot be reused.
- Please note that it is difficult to reissue an expired coupon.
- You cannot give it to others.
※ Contact Us
- Inquiry by email
[Reception hours] Weekdays 10: 00-12: 00/13: 30-17: 00
- Excluding saturdays, Sundays and Korean holidays
- Please note that we will respond to e-mail responses one by one.