Delivery Policy

※ Items that have been confirmed to have been paid until 3 p.m. will be shipped on the same day.(We do not ship on Saturdays, Sundays or national holidays.)

※ There is no guarantee from the carrier about any accidents such as loss that occur during delivery.

※ Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

   - The returned product will not be re-shipped.

   - The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc.

Delivery Country & Rate

* ASIA : HONG KONG, TAIPEI, VIETNAM, MALAYSIA, SINGAPORE, THAI

   Shipping : $10(Purchase $60, Free shipping) / Local carrier

* Non-ASIA : AMERICA

    Shipping : $15(Purchase $60, Free shipping)  / USPS

* Non-ASIA : CANADA

    Shipping : $35(Purchase $100, Free shipping)  / DHL

※ Delivery time may vary depending on the shipment and customs clearance situation.

※ Please take into consideration that some products may take additional time for delivery and processing.

Tracking Orders

※ Order tracking time is vary depending on the shipping company.

※ It may take more than 24 hours after shipment.

Customs & Duties

※ The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

※ Please be advised that these charges a levied by the destination country and we do not have control over them.

※ More information can be checked by contacting your local Customs office.

※ Olola is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.