Shipping Methods
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We ship worldwide via FedEx
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Orders to Russia are shipped with EMS
※Countries Currently Unavailable
Spain, Iran, Cuba, Syria, Sudan, Myanmar (Burma), Central African Republic, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Johnston Island, Kiribati, Nauru, Niue, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, St. Helena, Tokelau, Tuvalu, Wake Island, Yemen.
Shipping Rates
Order Amount
|
Shipping Fee
|
| $0 - $69.99 |
$19.9
|
| $70 - |
Free Shipping
|
🚨 Acuvue/Alcon/CooperVision lens orders are calculated with separate shipping charges.
🚨 Please include your building no., flat no., street, city, and zip code — shipments may be delayed if your address is incomplete.
Important Notice for Middle east Customers
※ Due to customs restrictions, liquid products (Wished Drops, Lens Solutions) cannot be shipped to some Middle Eastern countries.
Order Amount
|
Shipping Fee
|
| $0 - $59.99 |
$55.00
|
| $60 - |
$35.00
|
🚨 Shipping to the Middle East is temporarily suspended due to increased shipping costs and regional risks.
Customs Duties and Import Taxes
- Some destination countries may apply customs duties, import taxes, or require additional documentation (such as a TAX ID).
- The recipient is fully responsible for any customs requirements and fees.
- International shipments may be opened and inspected by customs authorities when required. As these processes are handled entirely by local customs, we’re unfortunately unable to take responsibility for any delays or provide refunds for delays caused by customs inspections.
Tracking Orders
- Order tracking time may vary depending on the shipping company.
- It may take more than 24 hours after shipment.
- Shipping fees do not include any duties that your country’s customs may impose.
- Please be advised that these charges a levied by the destination country and we do not have control over them.
- More information can be checked by contacting your local Customs office.
Delivery Times
- Orders ship in 1-2 business days (excluding weekends & holidays)
- Delivery takes 4-14 business days
- Customs duties and taxes are the customer’s responsibility
Delivery Issues
- OLOLA is not responsible for loss or damage after the shipment
- Orders from excluded countries cannot be shipped
